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DF-FR50- Receipt Detail Report and Receipt Summary Report Ignore Gift Card Query Criteria
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DF-Receipt Type Values Can Be Selected Multiple Times
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DF-Custom Event by Participant report returns SQL error when selecting items from a specific event card
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SCR - Gift Cards Are Not Created For Free Registrations
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I do not see the Eligible Amount gift card field when running a Custom Gift Export file report
Answer:
The Eligible Amount field is titled: Deductible Amount and is selected on the Options tab via the Gift Card fields.
This is the US term for the amount of a gift that a constituent can 'deduct' on their Income Tax as a charitable contribution, i.e. the gift amount minus any benefit received.
This is the US term for the amount of a gift that a constituent can 'deduct' on their Income Tax as a charitable contribution, i.e. the gift amount minus any benefit received.
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DF-FR50-Receipt Detail and Receipt Summary Reports Do Not Display Receipt Amount
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How can I reclaim a deleted constituent's record?
Answer:
Deleted constituent information can be recovered by a restore of the database to a date prior to the deletion.
Note: Before you restore to a previous backup of your database, be certain all users are logged out of Fundraising 50 AND that all users are aware that they should not login until you have restored BACK to the current database.
1. Make a backup of current database:
File>Backup
2. Restore to previous date
File>Restore>browse to .nps file for date you wish to restore to
3. Log into Fundraising 50 and retrieve constituent information via reports or screen shots
4. Restore database to current backup
5. Re-enter deleted constituent information
Note: Before you restore to a previous backup of your database, be certain all users are logged out of Fundraising 50 AND that all users are aware that they should not login until you have restored BACK to the current database.
1. Make a backup of current database:
File>Backup
2. Restore to previous date
File>Restore>browse to .nps file for date you wish to restore to
3. Log into Fundraising 50 and retrieve constituent information via reports or screen shots
4. Restore database to current backup
5. Re-enter deleted constituent information
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How do I Globally delete multiple constituent records?
Answer:
The system provides a Global Delete feature, which allows you to select a group of constituents via a query and delete them from your database
Warning:
This process deletes the constituents in their entirety – their Basic card and all related information, including their giving history. Make a backup of your database before proceeding. There is no way to undo the Global delete funciton; therefore, it is very important to make a backup prior to performing this procedure.
Steps to perform a global delete:
Warning:
This process deletes the constituents in their entirety – their Basic card and all related information, including their giving history. Make a backup of your database before proceeding. There is no way to undo the Global delete funciton; therefore, it is very important to make a backup prior to performing this procedure.
Steps to perform a global delete:
- Run a Full query to select the desired constituents.
- While viewing the Browse list, select Delete All from the Navigator pane.
- Click Yes if you want to delete all of the selected constituents. Otherwise, click No
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Gift Amount and Balance Due are incorrect in Campaign Hierarchy Team Details Report
Symptom:
Gift Amount and Balance Due columns in Campaign Hierarchy Team Details report display inflated totals
Cause:
Solicitor ID/Name have been included on pledge payments
Resolution:
- Edit all pledge payments by deleting the Solicitor value and save changes.
- Re-run Campaign Hierarchy Team Details after all edits have been made.
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Error Message: Transaction log for Database xxxx is full due to 'LOG_BACKUP'.
Symptom:
Unable to perform data entry due to insufficient space.
Error number: 9002
Message: SQLSTATE = 37000
[Microsoft][ODBC SQL Server Driver][SQL Server] The transaction log for database
‘database-name’ is full due to ‘LOG_BACKUP’.
No changes were made to database.
INSERT INTO [table name is typically listed here followed by the column headings]
Error number: 9002
Message: SQLSTATE = 37000
[Microsoft][ODBC SQL Server Driver][SQL Server] The transaction log for database
‘database-name’ is full due to ‘LOG_BACKUP’.
No changes were made to database.
INSERT INTO [table name is typically listed here followed by the column headings]
Cause:
The database log file size causes insufficient disk space on the server and negates the ability for any data (cards) to be added/inserted into the SQL tables.
Resolution:
At the FR50 Server:
Stop the SQL Server Service
Navigate to the file location on the server where the database files reside
Example: C:\Programs Files\Microsoft SQL Server\MSSQL11.Instancename\MSSQL\Data
Right click over the database log file, and select re-name.
Example: FR50DB_Log.mdf, re-name to XXFR50_log.mdf
Re-start the SQL Server Service
Login to Database – a new log file will be created.
Expand the Databases
Right Click on the FR50 database, select Tasks > Detach
Click OK in the Detach Database window
Navigate to the database files location: C:\Programs Files\Microsoft SQL Server\MSSQL.11Instancename\MSSQL\Data
Cut the FR50 log file and move it to a drive or external hard drive that has sufficient space
Stop the SQL Server Service
Navigate to the file location on the server where the database files reside
Example: C:\Programs Files\Microsoft SQL Server\MSSQL11.Instancename\MSSQL\Data
Right click over the database log file, and select re-name.
Example: FR50DB_Log.mdf, re-name to XXFR50_log.mdf
Re-start the SQL Server Service
Login to Database – a new log file will be created.
If the new log file does not create and returns the same error:
The transaction log for database ‘database-name ’is full due to ‘LOG_BACKUP’
Follow these steps:
Expand the Databases
Right Click on the FR50 database, select Tasks > Detach
Click OK in the Detach Database window
Navigate to the database files location: C:\Programs Files\Microsoft SQL Server\MSSQL.11Instancename\MSSQL\Data
Cut the FR50 log file and move it to a drive or external hard drive that has sufficient space
Warning: If you attempt to delete the log file – it may be too large for the Recycle bin, and the only option is to permanently delete it.
sp_attach_single_file_db @dbname= 'DB_name', @physname= 'C:\Program Files\Microsoft SQL Server\MSSQL11.InstanceName\MSSQL\DATA\DB_name.mdf'
· DB_Name with your database name
· InstanceName with your instance name of SQL
· The physical path of where your DATA files are located
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Questions about Product Enhancements
Answer:
Q: Where do I log in to request enhancements to our product?
Answer: Currently our product enhancements are submitted from the following pages as applicable by product:
MIP Fund Accounting = http://www16.v1ideas.com/Sage/Sage100FAFundraising 50 = http://www16.v1ideas.com/Sage/SageFR50
Millennium = http://www16.v1ideas.com/Sage/SageMILL
Q: How do I register for access?
Answer: Click on the applicable link from the above options, then click "Sign up" in the upper right corner of the page.
Q: I have entered my Support portal credentials but I can't login to the enhancements site. Why?
Answer: This page is not part of the support resources that share credentials with the Support portal. If you have forgotten what you chose as a password, click 'Login' from the main page, and then click the 'Forgot password' link. A new password will be emailed to you.
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DF-MTD Comparison by Fiscal Year Bar Graph displays YTD totals rather than MTD
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How can I delete a previously saved Import Definition?
Answer:
- Access Administration>Import Wizard
- Click Open to attach a file
- Click OK to access Map, Options, & View File tabs.
- Options Tab, select import definition to delete
- Click Delete
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Can I install Fundraising 50 on a Citrix Receiver?
Answer:
PLEASE NOTE:
Citrix is an unsupportedenvironment for FR50 and is not covered by your Abila Maintenance & Support Agreement. FR50 uses ODBC Data Source Administrator to establish connection to the server where the database resides.
In a windows environment, the shortcut for FR50 (desktop icon) uses the following target (path to the executable):
"C:\Program Files (x86)\Abila Fundraising 50\FRLauncher.exe" /app:1 /arg:SageFR50
The following information is provided as a courtesy to our Abila customers but falls outside the scope of your support agreement; therefore other than the information below, we would not be able to provide any additional assistance
In Citrix Studio > Application Settings:
Original path is: %Program Files (x86)%\Abila Fundraising 50\FRLauncher.exe
Command line argument (optional) is usually: /app:1 /arg:SageFR50
Edit path by removing FRLauncher.exe
Insert FR50 and a space along with SageFR50
Should read as follows: %Program Files (x86)%\Abila Fundraising 50\FR50 SageFR50 (Note: this is not case sensitive)
Leave Command line argument blank
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DF-First gift date and last gift date sort options not working on the First, Largest, Last Gift report
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Edits to the Status field on a Registrant's Event card changes the Status on any constituent Guest for that Event
Symptom:
When you change a Registrant’s event status, the constituent guest’s event status is also changed
Cause:
When an event card is established in a constituent record (the Registrant) and another constituent is added as a guest of the registrant, a reciprocal Event card will be created in the guest’s constituent file as well.
The reciprocal Event card in the guest's record is a mirror image of the registrant’s event card. This includes the gift amount, the guest card, etc. This Event card resides in the original Registrant's record and is displayed in the constituent guest's record but it not a unique card related to the constituent guest.
Registrant’s Event Card created upon registration as ‘Attendee’…..
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A constituent guest is added to the registrant’s record….
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The reciprocal Event card is created in the Guest’s constituent record (Kenyon Smith's record) with same status of ‘Attendee’…
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The reciprocal Event card in the guest's record is a mirror image of the registrant’s event card. This includes the gift amount, the guest card, etc. This Event card resides in the original Registrant's record and is displayed in the constituent guest's record but it not a unique card related to the constituent guest.
Registrant’s Event Card created upon registration as ‘Attendee’…..
A constituent guest is added to the registrant’s record….
The reciprocal Event card is created in the Guest’s constituent record (Kenyon Smith's record) with same status of ‘Attendee’…
Resolution:
Therefore, when a change is made to the Event card in EITHER record, it changes all the Guests’ event cards linked to that registrant.
The above example demo's a single constituent guest, but no matter the number of constituent guests registered, any change on the Event card will be reflected in all constituent records for that event.
The actual guest card (listing) is the only area that allows you to designate specific items or activities for each individual guest.
The above example demo's a single constituent guest, but no matter the number of constituent guests registered, any change on the Event card will be reflected in all constituent records for that event.
The actual guest card (listing) is the only area that allows you to designate specific items or activities for each individual guest.
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Use of constituent search when creating a Soft Credit (Credit Another Constituent) during gift entry does not return all constituents
Answer:
When utilizing the Soft Credit Setup feature (creating a Soft Credit during gift entry), the search results do not include known constituents in the database.
For example, a gift is entered and the Credit Another Constituent option is selected, upon selecting Save Changes, the Soft Credit Setup window appears, this allows for entry of a constituent id or name to find the proper record that the soft credit is to be created for. In the example below, the Soft Credit is to be created in Samantha Newman's record (a known consituent in the database).
Entering the value of New, produces the following list. Samantha Newman is not on the list.
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If you access Samantha's record you will find that her name card does NOT have the Include in Browse and Quick Gift Name Search box selected. Once this box is selected, Samantha Newman would be included in the above listing.
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For example, a gift is entered and the Credit Another Constituent option is selected, upon selecting Save Changes, the Soft Credit Setup window appears, this allows for entry of a constituent id or name to find the proper record that the soft credit is to be created for. In the example below, the Soft Credit is to be created in Samantha Newman's record (a known consituent in the database).
Entering the value of New, produces the following list. Samantha Newman is not on the list.
If you access Samantha's record you will find that her name card does NOT have the Include in Browse and Quick Gift Name Search box selected. Once this box is selected, Samantha Newman would be included in the above listing.
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DF-Unable to Print Card or PDF for Donor Card
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DF-Basic Card Email Address Orphaned in Quick Email
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DF-Preferred Check Box Not Visible on Contact Name Card
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